AFIFAH HUDA, F.; KHAIRUL HAKIM, A. Service Encounter di Yayasan Nurul Hayat Surabaya. Journal of Islamic Management, [S. l.], v. 1, n. 1, p. 1–18, 2021. DOI: 10.15642/jim.v1i1.385. Disponível em: https://jurnalfdk.uinsby.ac.id/index.php/JIM/article/view/385. Acesso em: 28 mar. 2024.